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F.A.Q.s for Qwerkity Customers
What has happened to Qwerkity?
Qwerkity and Menkind have been run by the same team for some time now and we thought it best to merge them into one bigger, better gift and gadget retailer. All the great gifts you’ve come to know and love are on the Menkind site, the only difference being there is now more to choose from! Our customer service team remains the same, so if you have any questions we are ready and waiting, just like before.
Will my Qwerkity login details work on Menkind?
We've moved over as many user accounts as possible, so please look out for a password reset email or enter your email here to complete your account. Please be aware you don't have to be registered on Menkind to checkout, we have a super-fast guest checkout if this is what you prefer.
If you need any help with your account don't hesitate to get in touch, that's what we are here for.
Can I still order over the phone?
Yes, absolutely. Please call us on 0333 240 5733 and we’ll be happy to help.
Will I still receive a catalogue?
Yes! Your next catalogue will be created by the same team that made your last one, so it’ll have a familiar feel but lots more to choose from. Look out for a Menkind branded catalogue, which will be coming your way in the near future. And, if you’d like to sign up for a catalogue, just click here to reach us by email.
Will there be the same wide range?
Qwerkity’s most loved products will be available on the Menkind site, along with a huge selection of lifestyle, home and garden, personalised, toys and games, tech, and radio-controlled products, to name a few. So, the range is getting much wider!
Can I still track my Qwerkity order?
Don’t worry, all your order data is still with us, so, if you need to get in touch, we have it safely tucked away in our system. Any tracking information for existing orders will still work. If you have any issues at all, please get in touch.
How do I return something I bought from Qwerkity?
It’s simply a case of contacting Menkind’s customer services. All your returns will be handled by the same warehouse team as quickly and hassle-free as possible. For more information on how to do so, please click here. Or, you can click here to create a returns label.
Can I still see my Qwerkity order history?
No, this information wasn’t moved over to the Menkind site. However we still have it recorded with our customer service team, so it’s not lost. If you’d like to know anything about your order history, please get in touch.
How do I contact customer services?
You can call our customer services team on 0333 240 5733 or click here to reach us by email.
Will I receive communications from Menkind?
If you received emails from Qwerkity, those will now be Menkind emails. They’ll be created by the same team who wrote your Qwerkity emails and will be full of exciting news about special offers, discounts, great gifting ideas, and more.
Will you still have sale campaigns and offers?
Definitely! These will come from Menkind and give you the chance to enjoy some serious savings on a wide range of products.
What will happen to the social channels, Facebook and Twitter?
We’ll be closing the Qwerkity social channels and posting on the Menkind channels instead. But, it’ll be the same team delivering loads of exciting content. Please follow the Menkind social channels here:
Twitter: https://twitter.com/Menkind
Instagram: https://www.instagram.com/menkind.online/
Facebook: https://www.facebook.com/Menkind