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My order status shows its not delivered
We are sorry to hear that your order hasn’t arrived!
If you need to double check the status then please track your order here
If the status has changed/updated within 2 days, then please wait before contacting the team as it is likely the item will be delivered shortly.
If there has been no change for 2 days or more then please get in touch with us below so we can resolve any issue for you as fast as possible.
Live Chat
Speak to our team via our website
Monday - Saturday
8am - 8pm
If you prefer to email us, our friendly customer service team is here to help you.
Please note: that you must report a missing parcel within 7 days of the last scan date or estimated delivery date if no tracking is available. Failure to do so will mean that unfortunately we will not be able to replace or refund the missing parcel. Before reporting a missing parcel, please ensure you have checked around your property and with neighbours.
Please be aware that due to an increase in fraudulent missing claims we investigate all claims thoroughly and take appropriate action where warranted. You may be asked to sign a DOR – Denial Of Receipt form before we can process a replacement/refund for you.