Prezzybox FAQs

What’s happened to Prezzybox?
Prezzybox and Menkind have been run by the same team for some time now and we thought it best to merge them into one, creating a bigger and better one-stop shop for all gifting moments and occasions. Many of the great Prezzybox products you’ve come to know and love are on the Menkind site, the only difference being there are now more to choose from! Our customer service team remains the same, so if you have any questions, we are ready and waiting, just like before.

Can I still track my Prezzybox order?
Yes! You can track your orders as usual here.

I have an existing order and/or pre-order with Prezzybox. What will happen to my order?

No need to worry! Your order and/or pre-order will be processed as normal.

How do I return something I bought from Prezzybox?
It’s simply a case of following the returns procedure here on the Prezzybox returns portal. All your returns will be handled by the same warehouse team as quickly and hassle-free as possible.

My question is not about delivery or returns. How do I contact customer services?
You can contact us through our dedicated Prezzybox contact page here on the Menkind website. All customer queries for both Prezzybox and Menkind are handled by the same customer service team. The team will be happy to help!

Can I still see my Prezzybox order history?
No, this information wasn’t moved over to the Menkind site. However, we still have it recorded with our customer service team, so it’s not lost. If you’d like to know anything about your order history, please get in touch.

Will I receive communications from Menkind?
If you received emails from Prezzybox, you will now receive emails from Menkind. They’ll be created by the same team who wrote your Prezzybox emails and will be full of exciting news about special offers, discounts, hot new products, and more!

Will you still have sale campaigns and offers?
Definitely! These will come from Menkind and give you the chance to enjoy some serious savings on a wide range of products.

What will happen to the social channels, Facebook and Twitter?
We’ll be phasing out the Prezzybox social pages, to focus on Menkind. But, it’ll be the same team delivering loads of exciting content. So, be sure to follow our Menkind socials to stay in the loop!