Terms & Conditions

Menkind is a trading name of Menkind Digital Limited (11900014), linked by ownership to Gift Universe Group Limited.

We are committed to providing the best customer service to our customers.  Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers.  If you have any questions please email us via our contact us page. Nothing in these terms and conditions will affect/reduce your statutory rights relating to faulty or misdescribed goods. For further information relating to your statutory rights, contact either the Citizens Advice Consumer Helpline, your local Citizens Advice Bureau, or your local authority Trading Standards Service for advice.

 

Products

All prices, including delivery charges and personalisation, are inclusive of VAT at UK standard rate. All product images used on this site are only representative of goods on offer, actual goods may not be exactly the same colour, design or packaging.

All orders that you place on this website will be subject to acceptance in accordance with our terms and conditions. Following our receiving your order through the system, we will send an automated order acknowledgment email detailing the products you have ordered. This is not an order acceptance from Menkind, and as such any typographical or system errors in pricing may still be subject to correction. Acceptance of your order and completion of the contract between you and us will occur on despatch of goods, or collection from one of our stores for Click & Collect orders.

 

30 Day Money Back Guarantee (in-store and online)

We want you to be completely happy with your purchase.  In the event that you are unhappy with any unfaulty goods received, you have the right to return the goods under the terms of our 30 Day Money Back Guarantee.

Should you wish to return an unwanted item, please bring it back to us within 30 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact.  We regret that any items received that are not in a sellable condition will not be able to be refunded unless they are faulty.

To return any products, please follow the instructions set out in our Returns procedure.

Please note, your right to return Products does NOT apply to Personalised Gifts.

 

Faulty Items

Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault Please follow the instructions set out in our Returns procedure. Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. 
Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processed in line with our returns policy, inclusive of postage costs.

 

Copyright and Trademarks

Menkind, menkind.co.uk, and our logos are registered trademarks of Gift Universe Group Limited to be used by Menkind Digital Limited and Menkind Limited, and may not be used by anyone else without our express permission.

 

Gift Universe Group Limited does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.

 

The copyright in menkind.co.uk and the content of all the software, website, and pages relating to the menkind.co.uk website is owned by, or licensed to, Gift Universe Group Limited, unless otherwise specified and may not be used, copied or altered without our express consent.

 

Copyright extends to the design, look and feel of menkind.co.uk, all photographs on it and it’s marketing materials.

You may use menkind.co.uk for private and personal non-commercial use only - i.e. to view, copy, and print portions of menkind.co.uk for the sole purpose of placing orders. The materials on menkind.co.uk may not be used for any other purpose.

 

Gift Universe Group Limited does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on menkind.co.uk belong to their respective owners.

 

All trademarks and copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us. Our office hours, which constitute a working day, are Monday to Friday 9.00am - 5.00pm

 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

 

-  Pay Later 30

-  Pay in 3 instalments

-  Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Clearpay
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).
The service is provided by Clearpay Finance LtdClearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.

 

Gift Cards/Vouchers and Promotional Voucher Codes

 

Gift Vouchers/Cards

- Gift vouchers can be used online or in any of our stores.

- Gift vouchers are only to be used by the recipient's email address.

- Unfortunately our website does NOT accept multiple gift cards on one transaction. However, multiple gift cards can be used for a single purchase in any of our stores.

- Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 24 months from issue. The value of the gift voucher is your choice.

- Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Menkind. Gift Vouchers can only be canceled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned.

- Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.

- If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later.

- You may purchase more than one gift voucher at the same time.

- Menkind will not accept liability of lost, stolen or damaged gift vouchers/cards.

- Menkind reserves the right to amend the terms and conditions of the gift voucher/card at any time and take appropriate action, including cancellation of the voucher if, in it’s discretion, it deems such action necessary.

- This does not affect your legal rights.

- Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply.

 

Promotional Voucher Codes
- Promotional Voucher Codes are issued from time to time in promotions at the discretion of menkind.co.uk.
- Only one Promotional Voucher Code can be redeemed against any single order placed with menkind.co.uk by applying the Code in the Basket, and can only be used once.
- Promotional Voucher Codes are only available for online purchases at menkind.co.uk, they are not available for purchases in Menkind stores or when using the Click & Collect service, unless specifically stated.
- Promotional Voucher Codes may not be used in conjunction with multi-buy offers.
- Certain products may be excluded from Promotional Voucher Codes.
- Certain Promotional Voucher Codes may only apply to full-priced items.
- Promotional Vouchers are not redeemable for cash and are not transferable or assignable.
- Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
- Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply.

 

Key Worker Promotional Voucher Code

- Only one Promotional Voucher Code can be redeemed against any single order placed with menkind.co.uk by applying the Code in the Basket and can only be used once.

- Promotional Voucher Codes are only available for online purchases at menkind.co.uk, they are not available for store purchases or when using the click and collect service.

- Promotional Voucher Codes may not be used in conjunction with any other promotion or Voucher Codes. 

- Promotional Vouchers are not redeemable for cash and are not transferable or assignable.

- Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.

- Promotional Voucher Codes may have exclusions and may only apply to full-priced items.

- Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply.

- Menkind reserve the right to end this offer at any given time. 

 

10% Off Social Exclusive Promotional Voucher Code
- Minimum spend £30 to redeem Voucher Code.
- This Voucher Code is valid until 30th June 2024.
- Only one Promotional Voucher Code can be redeemed against any single order placed with menkind.co.uk by applying the Code in the Basket and can only be used once.
- Promotional Voucher Codes are only available for online purchases at menkind.co.uk, they are not available for store purchases or when using the click and collect service.
- Promotional Voucher Codes may not be used in conjunction with any other promotions or Voucher Codes.
- Promotional Vouchers are not redeemable for cash and are not transferable or assignable.
- Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
- Promotional Voucher Codes may have exclusions and may only apply to full-priced items.
- Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply

 

Menkind Scratch & Win
By entering this promotion, all participants will be deemed to have accepted and be bound by the terms and conditions and to their details being used and stored for the purposes of the promotion, unless other uses are explicitly agreed to in line with GDPR guidelines. Please retain a copy of these terms and conditions for your information.
- The promotion is open to those that have received a scratch card from Menkind (Gift Universe Ltd.) between 12 November 2021 and 1 February 2025, or when all scratch cards have been claimed.
- No purchase necessary; scratch cards can be requested from a participating store (subject to availability). Limited to one scratch card per person per day.
- We reserve the right to exclude any participants who attempt to manipulate the Scratch & Win experience by entering multiple times using codes they were not assigned via a physical Scratch Card from a Menkind store.
- We reserve the right to cancel any orders placed using prizes acquired by participants found to have manipulated the Scratch & Win experience.
- Entrants will be notified immediately online as to the value of the prize they have won.
- Prizes include a range of discounts with values of 5% off, 10% off, 15% off (minimum spend £30) with one gift card with a value of £250 awarded every month.
- 5% off, 10% off, 15% off (minimum spend £30) discount codes cannot be used in conjunction with multi-buy offers or experiences.
- The minimum spend to redeem any gift card is £5, including any delivery charges. Gift cards may be used in store or online, one per order.
- To use your voucher or discount code, either present it to a member of our in-store team when at the till or add the unique codes online when checking out.
- £250 gift card has an expiry date as provided on the prize email. Any value left on gift cards at this time will be voided.
- Winners must claim prizes by the 1 February 2025 expiry date.
- The decision of the promoter in all matters is final and binding and no correspondence will be entered into.

 

The Company, Gift Universe Group Limited, hereby declares that it does not promote, encourage, or endorse gambling or any gambling-related activities. The scratch card promotional materials distributed by Gift Universe Group Limited or at Menkind or Prezzybox locations, are intended solely for entertainment purposes and as part of our customer engagement strategy.
These materials do not involve, nor are they designed to simulate or encourage, gambling or any form of financial risk-taking. They are intended to offer promotional discounts or information about our products and services only. Participation in these promotional activities is voluntary and at the discretion of the customers.
Gift Universe Group Limited recognises the seriousness of gambling addiction and the impact it can have on individuals and their families. We are committed to social responsibility and the well-being of our customers. We urge anyone who is dealing with gambling addiction to seek help from a professional organisation.
Please be aware that by entering our store and participating in our promotions, you acknowledge and agree that our promotional activities are not gambling, and you release Gift Universe Group Limited from any claims or liabilities arising from or related to gambling addiction. For further information or support regarding this disclaimer or our promotional activities, please contact our customer service department.

 

The Multiverse Vault Discounts & Offers - Terms & Conditions
-    “The Multiverse Vault” is the name for a set of exclusive discounts and offers
-    “The Multiverse Vault” is only accessible to customers who have:
               o    Subscribed to receive email marketing
               o    Made at least one purchase containing an item from our Movie, TV & Gaming Gifts category
-    After these requirements are met, customers will automatically receive access to “The Multiverse Vault” Discounts & Offers via email
-    You can opt-out of “The Multiverse Vault” at any time via the link included in all emails regarding “The Multiverse Vault”
-    “The Multiverse Vault” Discounts & Offers are issued at the discretion of menkind.co.uk.
-    Only one “The Multiverse Vault” Discount or Offer can be redeemed against any single order placed with menkind.co.uk by applying the code in the   Basket / at Checkout.
-    Minimum spend to redeem “The Multiverse Vault” Discounts & Offers is £30.
-    “The Multiverse Vault” Discounts & Offers are only available for online purchases at menkind.co.uk, they are not available for purchases in Menkind   stores, unless specifically stated.
-    “The Multiverse Vault” Discounts & Offers may not be used in conjunction with multi-buy offers or other discount codes.
-    Certain products may be excluded from “The Multiverse Vault” Discounts & Offers.
-    “The Multiverse Vault” Discounts & Offers are not redeemable for cash and are not transferable or assignable.
-    “The Multiverse Vault” Discounts & Offers may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
-    Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply.

 

Purpl Discount Terms & Conditions

- Discount valid with Purpl membership. To generate the code, please login or register via this form here

- Only one Promotional Voucher Code can be redeemed against any single order placed with menkind.co.uk by applying the Code in the Basket, and can only be used once.

- Promotional voucher codes are only available for online purchases at menkind.co.uk, they are not available for store purchases or when using the click and collect service.

- Promotional Voucher Codes may not be used in conjunction with any other promotion.

- Promotional Vouchers are not redeemable for cash and are not transferable or assignable.

- Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.

- Promotional Voucher Codes may have exclusions and may only apply to full-priced items.

- Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply.

 

Personal Data 

Menkind is a trading name of Menkind Digital Limited

In order to provide you with the best and easiest online shopping experience possible, we need to gather certain pieces of information from you. Your name and address is required to deliver the products you have ordered.

 

We ask for your email address when you register on the site and ask you to create a password. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products and services using a third party data processor acting on our behalf.  

 

Use of your data will remain under the control of Menkind Digital Limited and Menkind Limited as a part of Gift Universe Group Limited (the "data controller"); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party. We would also like to send you our newsletter and special offers, but respect that this is a personal choice; you may opt in or out at any time.

 

Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

 

Limitation of Liability

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.

 

Online Dispute Resolution website

If you find you are unhappy with any decisions made regarding our returns procedures you can contact the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. https://webgate.ec.europa.eu/odr 

 

If you have any questions or concerns regarding the Giveaway or these terms and conditions, please contact Menkind customer support