Ways to return or exchange items

Online Returns

If you've been unlucky enough to receive a faulty product, you can contact us, and we’ll take you through the process of returning a faulty or damaged item.

 

To ensure a fast resolution, we are now asking that you send us photos of any damage where possible. For items over £100 it would be great if you could take a video of the fault on your phone and send to us. In many cases we can find a solution with you over the phone and avoid you the hassle of needing to send the product back.


Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. Any item found to have been damaged during use, rather than faulty, will be returned to you.


Once inspected by our quality team, if the item is within our 30-day return policy, you will have the option of a full refund or exchange. Outside of this, in the event the fault cannot be rectified, an exchange will be provided. 

Return to Store

Alternatively, you can return a faulty product to any of our stores (product exclusions apply*). Faulty products will be assessed by the Store Manager to ensure they qualify for a refund.


You will have the option of a full refund if the item is within our 30-day return policy. We’ll process the refund against the card or payment method which you used when placing your order online. If the payment method you used is a debit/credit card or Clearpay, you will receive your refund immediately. If you purchased your product using Klarna or PayPal, you will be handed a receipt confirming a refund has been approved and will receive your refund within 48 hours.


*All personalised products and products supplied directly by any of our 3rd party suppliers cannot be returned to stores. In addition, Gaming Chairs, Gaming Beds and Electric Scooters cannot be returned to stores.

Still need help?

Our friendly customer service team is here to help you. Click here to visit our Contact Us page and drop us a message through the contact form, we'll get back to you as soon as we can. Alternatively contact us via email customerservices@menkind.co.uk.